Discover Inbenta: AI Customer Support Tool
Inbenta transforms customer service by automating queries with AI chatbots and search. For example, a leading bank used Inbenta to cut escalations by 84% and save $2M in costs. As a result, teams focus on complex issues while customers get instant, accurate answers 24/7. In particular, airlines like a top LATAM carrier deflect over 10M queries yearly, boosting satisfaction by 90%.
About Inbenta
Inbenta is an enterprise AI platform for customer and employee experience. It solves high query volumes by automating responses through chatbots, search, and knowledge management. As a result, businesses reduce costs and improve satisfaction.
Companies in banking, healthcare, e-commerce, and government use Inbenta. For instance, marketers in tech firms leverage its predictive search for targeted campaigns. Educators in HR teams apply it for employee self-service portals. The platform works with proprietary NLP technology trained on billions of interactions over two decades. Therefore, it delivers over 95% accuracy from day one.
Inbenta integrates omnichannel support like voice, video, and live translation. Energy giants automate 15M queries via chatbots, collecting $240M in debt. Meanwhile, IT helpdesks use seamless escalation to agents, blending AI with human touch.
Features of Inbenta
Moreover, Inbenta offers powerful tools for efficient support.
- AI Chatbot: Automates conversations with human-like accuracy, handling 90% of queries to cut service costs in customer support platforms.
- Intent-Based Search: Delivers precise results via semantic search, boosting self-service for e-commerce and banking users.
- Omnichannel Support: Connects to WhatsApp, Facebook, and voice for seamless interactions across digital channels.
- Live Translation: Supports 100+ languages instantly, enabling global customer service without extra staff.
- Knowledge Management: Updates content automatically with AI insights, ideal for HR and IT helpdesks.
- Agent Assist: Provides real-time analytics and ticketing for agents, enhancing resolution in employee experience tools.
- GenAI Integration: Combines conversational AI with generative models for dynamic, personalized responses.
Additionally, Inbenta provides API access for easy integrations with CRMs and enterprise tools via AppHub. Businesses benefit from real-time analytics to track performance and compliance. For example, it offers scalable pricing tiers suited for startups to enterprises. Collaboration tools like co-browsing and video enhance agent efficiency. Mobile support ensures agents work anywhere. These features drive 60% cost reductions and 99% response accuracy, making it a top conversational AI solution.
Ultimately, Inbenta stands out as a unified CX platform that scales AI for real impact. It empowers teams with intelligent automation, from chat to analytics. Businesses gain higher self-service rates and lower costs. Choose Inbenta to elevate your customer service today.
